EMT Practice Test

1. Question Content...

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Question1: What are the two ways to deliver Proactive Outreach Manager (POM) 3.0 scheduled reports? (Choose two.)

Question2: Consider that Proactive Outreach Manager (COM) has been implemented, administered and is now in live production. The POM Monitor can be used for real-time monitoring of the active campaigns and data imports. Which two statements arc correct? (Choose two)

Question3: You want to setup a single server Avaya Aura Experience Portal system. Which three components can co- reside on a single server? (Choose three)

Question4: A customer has installed Avaya Aura Experience Portal, but no port was specified in the configuration the WebLM server. What is the default port used by the WebLM server?

Question5: Which three external systems are required to complete the Avaya Aura® Experience Portal (AAEP) speech solution? (Choose three.)

Question6: Which three services are registered as a part of Intelligent Customer Routing (ICR) Core installation?
(Choose three)

Question7: When setting up a single server Avaya Aura® Experience Portal (AAEP), the system must communicate with a speech server to process ASR and TTS transactions.
Where do you define the Network Address (MRCP) that the speech server uses to communicate with the AAEP system?

Question8: Parameters that affect how voice data is sent through the network are administered for which Avaya Aura® Experience Portal (AAEP) component?

Question9: Which Media Processing Platform (MPP) component provides low level call control support including the setup, monitoring, and tear-down of telephone calls?

Question10: A customer has chosen the Avaya Aura Experience Portal (AAEP) software-only offer. Which version of Linux should the customer install before installing AAEP 6.0?

Question11: The Avaya Aura experience Portal (AAI P) system consist of which two major subsystems? (Choose two)

Question12: You have installed an application that uses the VoiceXML <log> tag, but you <Io not see any data from the application when you run an Application Detail Report.
What should you do to fix the problem?

Question13: Which two statements about the "priority" of a campaign are true? (Choose two)

Question14: A new Avaya Aura® Experience Portal (AAEP) system is being installed.
In addition to the Applications web page, which two other Experience Portal Manager (EPM) web pages must be configured to get the system to take a call? (Choose two.)

Question15: You have setup up an application server and installed the runtimeconfig.war. When accessing the runtimeconfig web application http: //<hostname>: <port>/runtimeconfig), you receive the following error:
org.apache, jasper.JasperException: javax.servlet.ServletException: java lang.NoClassDefFoundError:
com/avaya/runtimecommon/plat forms/Tool kit
How do you correct this Issue?

Question16: In preparation for upgrading an Avaya Voice Portal system to Avaya Aura Experience Portal (AAI P) 6.0, you Install a new Red HAT Enterprise Server Release 6.0 32 bit on a single CPU 1.6 GHZ server with 2 GB RAM. During AAEP installation you receive errors from the Prerequisite Checker.
Which two steps must you take to correct the issue-; and continue with this procedure? (Choose two)

Question17: Proactive Outreach Manager (POM) 3.0 supports skill-based pacing for Avaya Aura® Call Center Elite (CCEIite) and Avaya Aura® Contact Center (AACC).
Which statement describes this functionality?

Question18: Which menu provides details about the running calls being handled by Intelligent Customer Routing R)?

Question19: A customer creates a campaign but it is failing to start.
Which two logs should be checked for possible error messages? (Choose two)

Question20: Which POM component is responsible for launching calls, and sending SMS messages and email messages using associated servers?

Question21: What determines the number of licenses that are used for a given Proactive Outreach Manager (POM) campaign?

Question22: The ICR Application Configuration, used to configure the self-service, wait treatment and error handling applications, is part of which Intelligent Customer Routing (ICR) component?

Question23: In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?

Question24: You need to check the Avaya Aura experience Portal (AAEP) Proactive Outreach Manager (POM) licensing screen. Which field(s) may be altered?

Question25: A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary I I'M
|is no longer able to communicate with it.
Which corrective action should be taken?

Question26: Which Avaya Aura® Experience Portal (AAEP) component routes incoming email messages to the configured applications?

Question27: You have just installed Proactive Outreach Manager (POM) '? SP A or newer on your Avaya Aura Experience Portal (AAI P) 6.0- You attempt to start the POM services and receive the following message:
Connection to the database failed. Please configure the database before starting POM server.
Which step must you take to correct the issues and continue with this procedure?

Question28: In Global configuration the retry interval for nailing can be defined.
Which statement describes nailing?

Question29: You need to identify whether your customer is using an enterprise license server to push an allocation license file down to local WebLM server on the Avaya Aura Experience Portal (AAEP) or if the license resides permanently on the AAEP.
How will you determine what mode of license is being used?

Question30: Which two statements about the priority of a Proactive Outreach Manager (POM) campaign are true?
(Choose two.)

Question31: If the "Generate UCID" field on the Application Launch Settings Advanced Parameters is set to "yes", which two statements are true? (Choose two.)

Question32: A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary EPM is no longer able to communicate with it.
Which corrective action must be taken?

Question33: A customer has chosen the Avaya Aura Experience Portal (AAEP) software only offer.
What are the minimum hardware specifications for a customer supplied AAEP server machine?

Question34: Your customer has configured VoIP connectivity on Avaya Aura Experience Portal. Calls made to the system are not responding with the correct speech recognition response.
What two items should he checked to resolve this situation? (Choose two)

Question35: You have just installed Proactive Out roach Manager (POM) 2 SP 4 or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appear to show an Active Job, but no outgoing calls appear to be made. You notice the following entry in the CrnpMgrService.out log file:
CmpMgtService.out
@2011-10-21-02-32-43|P_POMCM002|ERROR|POMCM|||OUT call web service returned fault: Transport error: 401 Error: Unauthorized | 192.9.84.93 #### Which step must you take to correct the issues and continue with this procedure?

Question36: A customer has just upgraded Voice Portal 5.x to Avaya Aura Experience Portal 6.0, hut the license not upgraded. What is the grace period provided by the system, for upgrading the license?

Question37: Avaya Proactive Outreach Manager (POM) requires access to a database. Which two database types are supported? (Choose two)

Question38: Your customer reports that no outbound calls are occurring for Proactive Outreach manager (POM) campaign for a new installation. Which configuration should be checked?

Question39: Intelligent Customer Routing (ICR) is being deployed with two call centers, Chicago and Denver. The expectation is to route more calls to the Chicago call center than are routed to the Denver call center.
Which Skill and Destination configurations are required?

Question40: Which statement is true with respect to the setup of Proactive Outreach Manager (POM) zones?

Question41: In a multiple server deployment of Intelligent Customer Routing (ICR), which two ICR components can
"install" on an Auxiliary EPM? (Choose two.)

Question42: Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?

Question43: After building an Avaya Aura Experience Portal (AAEP) system yon choose to install additional pack, from the Red Hat distribution media (such as mod_nss package from the Servers/Web Servers section and download updates to existing packages. You now find that you are unable to access AAEP web administration pages.
Which statement is true?

Question44: You are preparing to build an Avaya Aura Experience Portal (AAEP) software-only system and have chosen to use Oracle Linux Server Release 6.0 64bit operating system.
Which two statements are true? (Choose two)

Question45: In a geographical redundant configuration for Proactive Outreach Manager (POM) 3.0, zone Afails and the campaign is taken over by zone B.
Which licenses are going to be used when running the campaign in the fail-over zone B?

Question46: In Intelligent Customer Routing (ICR) Release 7, where do you configure properties that were configured in the icrcca.properties file of the previous release?

Question47: Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable." Which two steps would you take to identity the cause of this message? (Choose two)

Question48: A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?

Question49: You are installing a new Avaya Aura Experience Portal system.
Which three Experience Portal Manager (EPM) web pages must you configure in order to get the system to take a call? (Choose three)

Question50: Which Media Processing Platform (MPP) component works in conjunction with the Experience Portal Manager (EPM) to keep the MPP functioning in an optimal state?

Question51: Which level of permission should the directory have, if the Installation DVD files of Avaya Aura Experience Portal are accessed from a shared network directory or local directory?

Question52: When the Avaya Aura® Experience Portal (AAEP) software receives a call, what starts the associated speech application that controls the call flow?

Question53: Which statement about Auxiliary Experience Portal Manager (EPM) is true?

Question54: You are about to install Avaya Aura Experience Portal (AAEP) on a server that already has Linux installed.
Which three items should you verify before installing AAEP? (Choose three)

Question55: When an email channel is added to an Avaya Aura® Experience Portal (AAEP) configuration, which component interfaces with the customer's email server?

Question56: Your client upgraded their Voice Portal to an Avaya Aura Experience Portal (AAEP) and upgraded Avaya Proactive Outreach Manager (POM) software. Now their POMDriverApp application which is located on a separate application server is not working.
What would be causing this problem?

Question57: A technician determines that even though the Intelligent Customer Routing (IC-R) Core is function correctly, ICR Core logs are not displayed under Log Viewer of experience Portal Manager.
Which two properties in the icrcore.properties file need to be corrected? (Choose two)

Question58: Under Skill configuration, the cache freshness Is 10 seconds and slacktime is 5 seconds.
When the first call arrives into the system, Intelligent Customer Routing (ICR) Core performs polling and updates cache with the routing result for this skill and provides routine] Information to this < After 12 seconds, another call arrives for the same skill.
What would happen next?

Question59: If you need to verify whether the Proactive Outreach Manager (POM) Campaign Manager is running, which page on the system do you need to consult?

Question60: Which two statements below about infinite campaigns are true? (Choose two)

Question61: Avaya Aura® Experience Portal (AAEP) supports special classes of applications that derive their licensing, administration framework, manageability, and accessibility from the Experience Portal Manager (EPM).
What is the term for these applications?

Question62: You have received alarm event "QSYSM00056 MPP disk use (85% percent) has exceeded the configured low threshold of 80 percent" on your co-resident Avaya Aura Experience Portal server. Your login to the server and run the below Red Hat administrative command to review disk space usage:
[scroot@vp-a1/] # -b - - max - depth = 1 - h/
20K /mnt
12M /tmp
10.8G/home
5.9M /bin
24K /root
91.3G /opt
85G /var
16G /
Which three folders are most likely to contain files which can be deleted to make room on the server disk?
(Choose three)

Question63: When installing Avaya Proactive Outreach Manager (POM) 3.0 software on the Avaya Aura® Experience Portal (AAEP) 7.0, in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM VPMS (POM EPM) plug-in be installed?

Question64: When defining SMS browser settings, the number of threads can be defined.
Which statement describes the term thread?

Question65: Which statement describes Agent blending?

Question66: A/hen configuring a scheduled report on the Avaya tie types may be selected? (Choose three)

Question67: When installing Avaya Proactive Outreach manager (POM) software on the Avaya Aura Experience Portal (AAEP), which two interfaces may be used to install the software? (Choose two)